Shipping & Returns

Shipping

Australia

Standard: 2–5 days metro, 3–7 regional — $8.95–$14.95
Express: 1–3 days — calculated at checkout
Free: Orders over $120 AUD

Dispatched from Melbourne within 1–2 business days.

International

NZ: 5–10 days | Asia Pacific: 7–12 | US/UK/Europe: 10–14 | Rest of World: 10–21

Customs duties may apply (recipient’s responsibility).

Gift Orders

No pricing included. Personalised gift card. Beautiful Kakwanzi packaging.

Returns

Damaged or Faulty

Contact hello@kakwanzi.com within 14 days with order number + photos. We replace or refund — your choice, no fuss.

Change of Mind

Unable to accept on curated gifts. Email us before ordering if unsure.

Refunds

3–5 business days to original payment method.

Exchanges

Within 14 days, subject to availability. Return shipping at customer’s cost.

📧 hello@kakwanzi.com — Monday to Friday, 24hr response.