Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Afterpay, and Shopify Pay.

Can I use Afterpay?
Yes! Split your purchase into 4 interest-free payments with Afterpay.

Do you offer gift cards?
Yes — from $50 to $200 AUD.

Can I add a gift message?
Absolutely. We’ll print it on a beautiful card inside the box. No pricing or invoices in gift orders.

Where do you ship?
Australia-wide and most international destinations.

How long?
Metro AU: 2–5 days. Regional: 3–7. International: 7–14.

Cost?
$8.95–$14.95 AU standard. Free over $120 AUD. Express available.

Tracking?
Yes — emailed when your order ships.

Return policy?
Damaged or not as expected? Contact us within 14 days at hello@kakwanzi.com. No change-of-mind returns on curated gifts.

Damaged order?
Email hello@kakwanzi.com with photos. We replace or refund — no fuss.

How do you choose products?
Five-point curation test. Every product has a “Why We Chose This” story.

Australian-made?
Many are. AU and NZ brands wherever possible.

Custom boxes?
Coming soon. Email us at hello@kakwanzi.com for special requests.

hello@kakwanzi.com — 24 hour response time.
@kakwanzicurations on Instagram and TikTok.